Customer Care
Shipping & Delivery
What to expect from the moment your order is placed to the moment it arrives.
From order to preparation.
After an order is placed, you will receive an order confirmation using the contact information provided at checkout.
Preparation time can vary by piece. Some jewelry may be available sooner, while customized or made-for-you work can require additional time. When a piece needs a longer preparation period, the relevant timing should be communicated with you before dispatch.
If you are ordering for a specific date or occasion, contact us before placing the order so we can discuss what is realistic for that piece.
Delivery options are shown as they apply to your order.
Available shipping methods, delivery estimates, and charges are presented during checkout when supported for your destination and order.
Please review your shipping address carefully before completing checkout. If you need to request an address change, contact us as soon as possible. Once an order has entered fulfillment or has been dispatched, changes may no longer be possible.
When tracking information is available for a shipment, it will be shared using the contact details associated with the order.
Taxes and duties can vary by destination.
International orders may be subject to import duties, taxes, brokerage, or local handling charges depending on destination and applicable law. Whether these amounts are collected at checkout or later can depend on the shipping route and local requirements.
If you have a question about a destination before ordering, contact us and we will help clarify what information is available.
If something does not look right, tell us promptly.
If your parcel arrives with visible external damage, or if there is an issue with the contents, keep the packaging and contact us as soon as possible with your order details and photographs where relevant.
For returns or exchanges, please review the current Refund Policy before sending anything back.
Still need help?