Customer Care
Jewelry Care
A few simple habits can help fine jewelry keep its finish, structure, and character over time.
Wear it often. Treat it deliberately.
Fine jewelry is made to be worn, but daily wear exposes metal and stones to impact, friction, cosmetics, chemicals, and residue. Put jewelry on after perfume, lotion, and hair products have dried, and remove it before exercise, swimming, bathing, heavy cleaning, or work that may place pressure on the setting.
Take particular care with rings and bracelets during activities where the piece can be knocked, bent, or caught.
Gentle first.
A soft, clean, lint-free cloth is the safest starting point for routine care. Different gemstones react differently to heat, moisture, chemicals, steam, and ultrasonic cleaning, so a method that is appropriate for one piece may not be appropriate for another.
Do not use ultrasonic or steam cleaning unless you know it is suitable for the specific stones and construction in your piece. Pearls, opals, and some treated or included gemstones require especially gentle handling and should not be treated like diamonds.
If you are unsure how to clean a particular EVELYNNIE piece, contact us before using a cleaning solution or machine.
Give each piece its own space.
Store jewelry clean and dry, ideally separated so stones, chains, and polished metal surfaces do not rub against one another. A soft pouch, lined box, or individual compartment helps reduce scratching and tangling.
Fasten chains before storing them and avoid leaving fine chains loose beneath heavier pieces.
Small movement deserves attention.
If a stone begins to move, a prong catches unexpectedly, or a setting appears bent, stop wearing the piece until it can be checked. Continuing to wear a loose setting can increase the risk of stone loss or further damage.
Jewelry worn frequently benefits from periodic inspection, particularly rings and pieces with exposed settings.
Wear leaves a history.
Polished metal naturally develops fine surface marks with use. Finishes and plating, where present, can also change gradually through friction and contact with skin and the environment. This is different from structural damage and is part of normal wear.
If you would like advice on cleaning, inspection, or refinishing a piece, contact us with photographs and the details of the jewelry.
Still need help?